LOCATION: Ludhiana
JOB TITLE: Entertainment Service provider(ESP)
DEPARTMENT: Operations
REPORTS TO: Duty Officer
JOB PURPOSE:
To provide excellent service to patrons so that their experience will be worth remembering.
SCOPE:
Direct Reportees : None
Indirect Reportees : None
External Agencies : None
Opex : All manpower costs and operating costs like COGs etc. for Gold class property (except CAM/Rentals for the Cinemas).
DUTIES AND RESPONSIBILITIES:
To personally greet the customers and other affluent people at each touch point with correct salutation
Service on seat, suggestive & Up selling,
Efficient Cash handling, inventory management at POS
Customer query handling
Well versed with Movie synopsis and genre
Maintaining all required registers for PVR classic
Taking effective orders and satisfying the customers
Box office handling , ticketing and reporting
SPECIFICATIONS:
Qualification:
1. Educational: 10+2
2. Professional: Certificate course or diploma in hospitality/Hotel Management
Experience: 0-1years in a similar role in a reputed organisation in Service/Hospitality/Retail industry.
Working conditions: In Cinemas
Competencies:
Proficiency in using MS Office
Team Building Skills
Interview Skills
Strong operational background in a multi-location business;
Creative thinker with high degree of integrity and discipline;
Strong knowledge of consumer/cultural trends;
Interpersonal and negotiating skills;
Well-developed relationship building skills;
Excellent conflict resolution skills;
Self-motivation and drive towards winning and a “can do” attitude;
Fluency in English
Salary Range: INR 1- 1.5 LPA