Exchange Manager Administrator jobs in Bangalore at Siemens Technology and Services Private Limited

• Your day-to-day job will be about both providing technical expertise (either on your own or by involving your colleagues),and being an excellent communicator and a service oriented professional How your day looks like as a Messaging Support Engineer

• Be available to take ownership of new cases and escalations.

• Provide support to Enterprise customers, partners, and other engineers.

• Scope customer’s issues and support boundaries by collecting the relevant facts. • Investigate the problem by doing your own research and by involving other teams as needed. • Consult with your immediate peers or colleagues around the world, handing the case over to them if necessary.

• Escalate to management as necessary, acting internally as a customer advocate, and keeping the customers informed.

• Collaborate with management and engineering to resolve service issues and in order to produce bug fixes, patches, test cases as appropriate.

• Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.

• Document your technical work and research in a detailed and comprehensive manner.

• Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns before they become problems.

Qualifications & Experience:

• 5 to 7 Year overall experience and 3 years of relevant experience.

• Experience with administering Microsoft Exchange for a large organization of 70,000+ mailboxes

• Experience with operating Microsoft Office 365 Exchange Online Service

• In addition, you have experience and knowledge in the field of current Windows server systems, Microsoft Active Directory

• You have experience and at least worked in the field of Microsoft 365 Exchange Online for more than a year

• Have the ability to quickly and independently familiarize yourself with new technologies and architectures

• You also convince with your quick comprehension and are able to contribute to finding solutions through Troubleshooting

• With your excellent English language skills (spoken and written) and strong communication skills, you can easily communicate with your international colleagues. You proactively maintain good contact.

• Comprehensive Power Shell capabilities

• Foundations knowledge on Networking, Protocols, Authentication (Basic, Kerberos, NTLM) and PowerShell.

• Experience working with Office 365 Directory Synchronization tool (DirSync),Microsoft Azure Active Directory Connect tool (AD Connect).

• Experience working with DNS - Types or records, record creation, DNS management, DNS troubleshooting.

• Experience reading network captures/analysis.

• Experience working with Active Directory - FSMO Roles, Active Directory Domains and Trusts, Active Directory Sites and Services.

Organization: Siemens Healthineers

Experience Level: Mid-level Professional

Job Type: Full-time

Siemens India is a technology powerhouse that has stood for engineering excellence, innovation, quality and reliability. The company focuses on the areas of electrification, automation and digitalization. It is one of the leading producers of energy-efficient, resource-saving technologies; combined cycle turbines for power generation; and power transmission solutions. Siemens is a pioneer in infrastructure solutions and automation and software solutions for industry. The company is also a leading supplier of medical imaging equipment – such as computed tomography and magnetic resonance imaging systems – and a leader in laboratory diagnostics as well as clinical IT. At the end of September 2016, Siemens India had around 16,000 employees (Number of employees is 16,000 including all group companies of Siemens in India). Siemens Limited, in which Siemens AG holds 75% of the capital, is the flagship listed company of Siemens AG in India.