Work Location: Chennai (Santhome or Mount Road) Duration: Indefinite Reports to: Team Leader Working hours: 9.30 am to 6.30 pm Working Days: Monday to Saturday
To support customer management and delivery of banking products and services across India. Responsible for making outbound calls to potential customers to sell financial products. To work with the team and build healthy relationship to ensure the highest level of productivity and quality.
Contribute to effective customer management and customer journeys. Communicate with customers via telephonic channel. Counsel B2C Customers of our client’s products and services and up-sell to meet business targets. Respond to the enquiries from customers related to products and services. Provide consultation and support to the customers to enhance customer satisfaction. Work closely with the quality team to meet the conversion rate and customer satisfaction rate.
Qualification: A university degree in any field (Graduate) Experience: 0 to 3 Years (Fresher)
Knowledge in B2C Customers Knowledge in Customer Service / Sales / Upselling / Banking products and services. Knowledge BFSI Industry.
Customer influencing / Negotiation skills Customer Service Analytical Skills Fluency in English (Listening / Reading / Writing / Speaking). Fluency in Hindi (Speaking) is an additional advantage. Interview Process: Assessment HR Interview Operation Interview
About Us:- Mass Mailing Center (MMC) was established in August 1990 by Sujatha Raju and her father, S Krishnamoorthy (Retd. APMG, IPS) as a bulk-mailing services provider to handle the printer-topostal cycle for clients, the first in south India to provide such services. MMC entered into the domain of banking support services when a major client launched the first credit card in India and selected MMC as their partner for handling customer services for their customers. In a few years, MMC was providing services across the breadth and span of credit card operations and in order to better represent its capabilities, 'Mass Mailing Center' was reincorporated as MMC Infotech Services Private Limited in May 2000. Over the last 25 years, MMC has firmly established itself as a high quality and reliable service provider in the most demanding banking sector. Culture:- Exuberance and ardor - two words that can be used to describe working at MMC. Seemingly never ending smiling faces and friendly waves greet all who walk through our doors, and along with this zeal come a heightened sense of responsibility to deliver our commitments to our clients with zero compromise on quality. Our employees are empowered to take decisions and work smart. Performance management, talent transformation and an open door policy all ensure the allround development of our employees. Core values:- As a company and as a family, we have grown together from the humble start in 1990. The foundation for this success is firmly laid on the bedrock of our shared values - Integrity in thought, word and deed Respect for all and beyond all boundaries Pride in the work we do Relentless introspection with a view to improve Exploration and encouragement of any initiative and innovation Incessant drive for perfection