-Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.
-Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites.
-Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement.
-Monitor and respond to social reviews and engagement.
-Maintain listings on search engines, online directories, and ratings/review sites.
-Facilitate online company and physician reviews and endorsements.
-Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.
-Track, analyze, and report online reputation results.
-Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams.