Executive Customer Care

HR Devi and Associates
Experience : 0 to 3 Years
Education : 12th Pass (HSE)
Location : Mumbai(Thane)
Per Month: Rs. 8,000 - Rs. 15,000
Job Role : BPO / Customer care (Domestic)
Posted on 16 Nov 19
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Job DescriptionLast Date 16 Dec 19

Interact with customers via emails to provide information and assistance.
Achieve productivity standards and goals while maintaining the highest level of customer service.
Maintaining a positive, empathetic and professional attitude towards customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments and complaints.
Escalating the customer complaint to the right department as and when required.
Ensure customer satisfaction and provide professional customer support

Job Type : Full Time
Interview Type : Face to Face Interview
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