Nykaa jobs - Executive - Customer Service

Executive - Customer Service

Nykaa
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 5
Applications: 2
Openings: 1

Job Description

Responsibilities
  • Responsible for solving around 80 to 90 transactions a day
  • Ensure to meet all the SLAs set for Calls/Emails/Chat threads
  • Coordinate with teams like brand management, PO team etc to make sure that we provide accurate information to the customer
  • Managing incoming calls and customer service inquiries
  • Identify and assess customers- needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Skills & Qualification
  • Bachelors degree in any domain
  • 1+ year of relevant experience in a customer service role
  • Good command over written and verbal communication
  • Ability to multi-task, prioritize, and manage time effectively

Job Particulars

Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeApprenticeship
Job Id558765
StateMaharashtra
Country India

About Company

Nykaa
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