· Determines requirements by working with customers
· .Answers inquiries by clarifying desired information; researching, locating, and providing information
· Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
· Fulfills requests by clarifying desired information; completing transactions; forwarding requests
· Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
· Maintains call center database by entering information
· Keeps equipment operational by following established procedures; reporting malfunctions
· Updates job knowledge by participating in educational opportunities
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