Karvy Stock Broking Ltd jobs - Executive - Customer Support

Key Responsibilities :

- Call the lead from the given database

- Explain what EB program is in detail

- Explain the current timelines and investment amount

- clearly elaborate the basic documentation needed

- clarify or escalate any customer query

- Ensure timely follow up very important

- Demonstrate knowledge and keep himself/herself updated on latest changes

- Take adequate notes on the conversation and update the call sheet accordingly

- Lead the customer to closure

- Take escalated calls

- MIS reporting all Auditing and monitoring

Desired Skills Experience :

- Excellent verbal and written communication skills with strong emphasis on English and Hindi

- Excellent selling skills and experience thereof

- Excellent negotiation, convincing skills

- Ability to work on Excel and MS-office skills

- Will need to work in night/other shifts independently with minimum supervision