Executive Customer Support

TrueJobs india
Experience : 3 to 6 Years
Education : BA
Location : Gurgaon
Monthly Salary : Rs. 15,000 - Rs. 25,000
Job Role : BPO / Customer care (Customer care/support)
Posted on 06 Sep 19
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Job DescriptionLast Date 07 Oct 19

Job Description

  • Managing incoming calls and customer service inquiries
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Job Type : Full Time
Interview Type : Face to Face Interview
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