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Executive Health Claims

Future Generali India Insurance Company Ltd.
Experience : 0 to 3 Years
Education : Any Graduate
Location : Pune
Job Role : Others
Posted on 14 Feb 20
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Job DescriptionLast Date 11 Apr 20
Executive –Health Claims

Purpose of Role: Inbound Call Handling for Centralized Health Process. Maintaining MIS/Reports pertaining to Customer Service Team.

Location: Pune

Education: Minimum Graduate

Work Experience: 0 to 3 years in Customer Service

Primary Responsibilities:

  • To receive calls on the toll free number and assist customers with their queries.
  • To follow up with internal / external customers for information and ensure resolution of queries in minimum possible time.
  • To assign and follow up on any complaints from customers.
  • To reply & resolve to customer's queries received by emails.
  • To ensure that customer feedback on resolution is taken and recorded.
  • To escalate any pending grievances for timely resolution.
  • Provide regular inputs to enhance service quality.

Competencies:

  • Integrity and Compliance
  • Conscientiousness and Reliability
  • Service Orientation
  • Teamwork
  • Flexible and adaptable to changing activities and workloads.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Future Generali India Insurance Company Limited is a joint venture between Future Group – the game changers in Retail Trade in India and Generali – a 187 years old global insurance group featuring among the world’s 60 largest companies*.

The company was incorporated in September 2007 with the objective of providing retail, commercial, personal and rural insurance solutions to individuals and corporates to help them manage and mitigate risks.

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