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Executive Health Claims

Future Generali India Insurance Company Ltd.

Experience : 0 to 3 Years

Education : Any Graduate

Location : Pune

Job Role : Others

Posted on 14 Feb 20

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Job DescriptionLast Date 11 Apr 20

Executive –Health Claims

Purpose of Role: Inbound Call Handling for Centralized Health Process. Maintaining MIS/Reports pertaining to Customer Service Team.

Location: Pune

Education: Minimum Graduate

Work Experience: 0 to 3 years in Customer Service

Primary Responsibilities:

To receive calls on the toll free number and assist customers with their queries.
To follow up with internal / external customers for information and ensure resolution of queries in minimum possible time.
To assign and follow up on any complaints from customers.
To reply & resolve to customer's queries received by emails.
To ensure that customer feedback on resolution is taken and recorded.
To escalate any pending grievances for timely resolution.
Provide regular inputs to enhance service quality.

Competencies:

Integrity and Compliance
Conscientiousness and Reliability
Service Orientation
Teamwork
Flexible and adaptable to changing activities and workloads.

Job Type : Full Time

Interview Type : Face to Face Interview

Company Description

Future Generali India Insurance Company Limited is a joint venture between Future Group – the game changers in Retail Trade in India and Generali – a 187 years old global insurance group featuring among the world’s 60 largest companies*.

The company was incorporated in September 2007 with the objective of providing retail, commercial, personal and rural insurance solutions to individuals and corporates to help them manage and mitigate risks.

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