SBS jobs - Executive

Responsibilities & Accountabilities of Executive:

·         To be responsible for helping customers save money or suitable packages for their needs for their TV, Telecoms and Broadband packages and supporting them through the switching process. 

·         Provide timely and courteous response while answering customer queries over the phone.

·         Interact professionally during the calls and provide all the necessary information about product specifications and pricing to the fullest satisfaction of the customer

·         Make independent decisions within pre-determined spheres of activity/ control and escalate any open customer issues to Assistant Team Leaders/ Line Managers without delay to facilitate meeting of production targets.

·         Ensure safe handling of Systems and equipment provided.

·         Respond accurately, promptly and effectively to call centre calls and quickly resolve difficulties with angry and frustrated customers in a polite manner.

·         Exercise tact, patience and professionalism at all times in responding to customers, regardless of issue or customers demeanour.

·         Ensure building up of a good image for the Company by responding positively to every call received.

·         Demonstrating understanding of company values through attitude and behaviour and accountable for personal behaviour

General Duties/Key Responsibilities:

·         Excellent spoken & written communication skills in English

·         Basic numeracy and IT skills

·         Selling, negotiation & closing skills over the phone will be critical

·         Excellent telephone etiquettes.

·         Ability to absorb process updates in faced paced environment and provide accurate information to customers

·         Have a flexible approach to UK shift times to work on a Rota basis (including Saturday & Sunday).

1. What are the job requirements to apply for this Executive job position?
   
   • Ans: A candidate must have a minimum of fresher as an Executive
   
   
2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com, BA, 12th Pass (HSE)
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Executive is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Executive position?
   
   • Ans: There are immediate 1 job openings for Executive in our Organisation.
   
   
6. Who is eligible to apply for this Executive job?
   
   • Ans: The mentioned job is open to both Male and Female candidates.