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Executive - Management Information Systems

Gamma process hub
0 to 1 Year
10,000 - 15,000 Per Month
Posted on 15 May 19
Job DescriptionLast Date 14 Jul 19

Gamma Process is looking for an Executive - Management Information Systems, who can handle the following activities:

  • Maintenance and enhancement of in-house CRM applications built on MS .NET Platform.
  • Good knowledge in MS Excel and Macros - Automate MS Excel reports generation using Macros.
  • Understand Senior Management reporting requirements and generate right reports.
  • Should be able to interact with employees of all levels seamlessly.
Job Role

Job Type

Interview Type

Face to Face Interview

Company Description

Gamma, with 15 years of Experience in the BPM Industry has been servicing premium customers in the Banking and Financial Service, Insurance, Telecom and Retail Industry.  Strength of Gamma is our  1500 associates spread across 3 delivery centres across India, supporting the business process of over 25 Domestic and International Customers.  Gamma supports voice and non voice-based business process to our Customers.

We are an ISO Certified and ISMS Certified Organisation.

Voice Based Process: Customer Service

Gamma currently has a capacity to handle 1.5 Million calls per month, that could be scaled up within a short period.

•       Royale Assist – Gamma’s Customer Support service offering to your premium customers.

•       Facility to support 24X7 Customer Service

•       Integrated with voice, email, chat and social media for Query Management and Complaint Resolution supporting

•       Technical help desk

•       Grievance Registration and resolution

•       Customer Retention

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