FCB Kinnect Media Pvt Ltd jobs - Executive Online Reputation Management Non voice
Executive Online Reputation Management Non Voice
Fresher
12,000 - 23,000 Per Month
Posted:
1 Year ago
Views:
Applications:
Openings:
1
Job Description
Qualification: Any Degree / Diploma in Media
Should have excellent communication skills in English.
Should be a good team player
Should have excellent communication skills in English.
Should be a good team player
Should have basic understanding about various social media platforms
Should able to learn quickly
ROLES & RESPONSIBILITIES:
· Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible
· Connect, converse and engage with the target audience on digital platforms across, on behalf of the brand thereby attending response management.
· Promptly respond to negative comments, feedbacks, redressing complaints within clients specified turn-around time thus making the user journey with the brand worthwhile.
· Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online.
· Acknowledging compliments showcasing the same on brand social media pages.
· Effectively identifying and utilizing social listening tools for response management.
· Sharing the brand comments on real-time basis with the respective brand associates/managers.
· Categorize data, prepare and share reports depicting an overview of the brands performance, feedback reports consisting of the existing/current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully.
· Assist the brand to effectively position itself, eliminate weak-links, leverage strength-points and tap the target audience by collecting, collating and sharing insights through analysis of incoming audience’s comments, conversations, complaints and feedbacks about the brand.
· Giving a way forward strategy and providing a new direction to the brand for making the consumer experience better
· Benchmarking our brand against competition on the same metrics
· Maintain and circulate daily, weekly and monthly ORM reports to internal departments for their information and further action
Job Particulars
Who can apply
Freshers
Hiring Process
Walk - In, Face to Face Interview, Written-test, Telephonic Interview
Employment Type
Full Time
Job Id
1115964
Job Category
Diploma , Walkins , BSc/BCA/BBM , Work from Home
Locality Address
Parel
State
Maharashtra
Country
India
About Company
FCB Kinnect Media Pvt Ltd
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