Executive /Sr. Executive Customer Service

Future Generali India Insurance Company Ltd.
1 to 2 Years
Posted on 26 Jun 19
Job DescriptionLast Date 25 Aug 19
Executive /Sr. Executive– Customer Service

Purpose of Role: Handling request management queue which will involve calling, writing emails& chat process to customers

Qualification: Any graduate

Experiences: Preferably 1-2 years of customer service experience into GI industry especially in voice, chat & email process, preferable to be handling a similar role at least for the past 1 year.

Primary Responsibilities:
  • Handling request management queue which will involve calling & writing emails to customers.
  • High quality of resolution to achieve high Net Promoter Score (NPS).
  • Achieve performance benchmarks for KRAs on productivity, TAT, FTR, Average Age, SLA & NPS at the desired level.
  • Coordinating with various departments for resolution of customer issues.
  • Assist with developing the knowledgebase, scripts and processes (SOPs) for all transactions.
  • MIS (daily, monthly, quarterly) & action planning for any parameters below par.

Competencies:
  • Exceptional Written & Verbal Communication skills.
  • Capable to accurately document customer interaction in the system.
  • Proficient with Computer, Internet usage and able to learn Insurance &CRM systems.
  • Good typing speed.
  • MS Office proficiency will be an added advantage.
  • Positive, Service-Oriented attitude.
  • Ability to work under pressure and handle irate customers.
  • Quality Consciousness.
  • Willingness to learn & upgrade ones skills regularly.
  • Interpersonal skills for inter-departmental coordination.

Location:  Thane 
Job Role

Job Type

Interview Type

Face to Face Interview

Company Description
Future Generali India Insurance Company Limited is a joint venture between Future Group – the game changers in Retail Trade in India and Generali – a 187 years old global insurance group featuring among the world’s 60 largest companies*.

The company was incorporated in September 2007 with the objective of providing retail, commercial, personal and rural insurance solutions to individuals and corporates to help them manage and mitigate risks.

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