FLAPJACK jobs - Executive - Steward

Steward Job Summary

• Guest and customer service focused. Steward will tend to customers’ needs. Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service. Steward is friendly, personable, informative, and professional. 
• Represent restaurant and provides guests with clean eating areas, polite assistance, and orderly setting.
  
• Must be motivated to excel at customer service, and alert to all guest needs.
  

Steward Duties and Responsibilities

• Greeting patrons, and if needed, confirming and taking reservations
  
• Escorting guests to tables
  
• Answering phone calls and giving basic information on reservations, availability, restaurant hours and services
  
• Preparing for guests by cleaning and setting tables
  
• Setting up any seasonal decorations, candles, or table cloths
  
• Assisting guests by providing menus; keeping menus clean and presentable
  
• Serving water to guests and refilling beverage glasses as needed
  
• Placing and replacing silverware as needed
  
• Delivering beverages from the bartender
  
• Stocking wait staff serving stations with napkins, utensils, trays, condiments, and salt and pepper containers
  
• Directing guests to restrooms or exits as needed
  
• Clearing table as guests complete their meals and preparing tables for next guests
  
• Following and maintaining all sanitation and safety procedures
  
• Assists in cleaning, opening/closing tasks, and other duties as needed
  
• Additional duties may include assisting kitchen staff with preparing salads, appetizers, or desserts; adding garnishes or decorations to food
  

• Able to move and clean quickly in a fast-paced environment
  
• Friendly “people-person”; polite and courteous to all patrons
  
• Patient and helpful when assisting customers
  
• Able to quickly write or memorize complex or multiple orders for large parties or on the phone
  
• Works well as part of a team and on individual tasks
  
• Excellent at verbal and written communication
  
• Works well and efficiently under pressure
  
• High school degree or equivalent; or relevant work experience
  
• Legally able to serve alcohol
  
• Able to work nights, weekends, and occasional holidays
  
• Physically able to wipe down table tops, chairs, and booths; able to pick up debris from floor; able to carry 25 or more pounds; able to push vacuum or mop
  
• Physically able to stand and move during the length of shift; able to bend and kneel through shift
  
• Must pass criminal background check
  
• Able to read, write, and perform basic mathematics
  
• Eager to learn and grow with restaurant