Precision Infomatic Pvt. Ltd. jobs - Executive trainee

Executive Trainee

Precision Infomatic Pvt. Ltd.
experience Fresher
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 2
Applications: 6
Openings: 1

Job Description

Receive and record incidents, service requests from IT department and engineers, through the agreed modes of communication (E.g. Phone, email, web etc)·         


Classify and prioritize the incidents / service requests / change requests as per the defined categories, urgency and impact·         


Allocate the incidents / service requests / change request·        

Monitor, track and update the progress status of all incidents and service requests.·         Escalate incidents / service requests which are going beyond the agreed service levels·         Record customer complaints and inform the concerned management staff for appropriate actions·        

Logging and tracking incidents / service request that require resolution from suppliers.·         Notify IT users & on site engineers with progress status of all queries, incidents, service requests, change requests and complaints.·        

Finally preparing daily report for all the logs taking under the operation.


Job Particulars

EducationAny Graduate
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id463293
Locality Address Marredpally
StateTelangana
Country India

About Company

Precision Infomatic Pvt. Ltd.
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