s

Executive Trainee

Precision Infomatic Pvt. Ltd.
Experience : Freshers
Education : Any Graduate
Location : Hyderabad(Marredpally )
Posted on 28 Oct 20
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Job DescriptionLast Date 27 Dec 20

Receive and record incidents, service requests from IT department and engineers, through the agreed modes of communication (Eg Phone, email, web etc)·         


Classify and prioritize the incidents / service requests / change requests as per the defined categories, urgency and impact·         


Allocate the incidents / service requests / change request·        

Monitor, track and update the progress status of all incidents and service requests·         Escalate incidents / service requests which are going beyond the agreed service levels·         Record customer complaints and inform the concerned management staff for appropriate actions·        

Logging and tracking incidents / service request that require resolution from suppliers·         Notify IT users & on site engineers with progress status of all queries, incidents, service requests, change requests and complaints·        

Finally preparing daily report for all the logs taking under the operation

  • Executive Trainee
  • Experience : Freshers
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Precision Infomatic Pvt. Ltd.
Apply now
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