Guest and customer service focused. Steward will tend to customers’ needs. Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service. Steward is friendly, personable, informative, and professional. Represent restaurant and provides guests with clean eating areas, polite assistance, and orderly setting.Steward Duties and Responsibilities
- Greeting patrons, and if needed, confirming and taking reservations
- Escorting guests to tables
- Answering phone calls and giving basic information on reservations, availability, restaurant hours and services
- Preparing for guests by cleaning and setting tables
- Setting up any seasonal decorations, candles, or table cloths
- Assisting guests by providing menus; keeping menus clean and presentable
- Serving water to guests and refilling beverage glasses as needed
- Placing and replacing silverware as needed
- Delivering beverages from the bartender
- Stocking wait staff serving stations with napkins, utensils, trays, condiments, and salt and pepper containers
- Directing guests to restrooms or exits as needed
- Clearing table as guests complete their meals and preparing tables for next guests
- Following and maintaining all sanitation and safety procedures
- Assists in cleaning, opening/closing tasks, and other duties as needed
- Additional duties may include assisting kitchen staff with preparing salads, appetizers, or desserts; adding garnishes or decorations to food