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Female Customer Service Executive

Smallday it services pvt. ltd.
0 to 1 Year
Bangalore(Banashankari ...)
8,000 - 10,000 Per Month
Job is expired
Posted on 04 Jan 19
Job DescriptionLast Date 01 Feb 19

Female Customer Service Executive – Assisted Matrimony Service @BTM

Responsibility

·      CSR will call prospects (Cold call) to generate leads.

·      Manage large amounts of outgoing calls,  

·      Connect customer in their preferred medium Whatsapp and facebook messages etc.

·      Identify and assess SmallDay Matrimony customers’ needs to create wow in customer mind.

·      Provide Service to customer using their preferred mode of communication like call, whatsApp, facebook etc.

·      Build good rapport  of trust through open and constructive communication.

·      Achieve personal target and team targets.

·      Handle complaints, provide appropriate solutions and alternatives till resolution.

·      Follow communication procedures, guidelines, and policies imparted during training.

Skill

·      Good computer awareness with working knowledge in Excel and browsers.

·      Fluent in Kannada must. English or Hindi speaking is added bonus.

·      Customer follow up, New customer acquisition.

·      Responsible for providing servicing to existing customer.

·      Daily/ Periodic reporting

Industry
BPO
Job Role

Job Type

Interview Type

Face to Face Interview, Telephonic Interview

Functional Area
Other
Company Description

SmallDay is a Bangalore based company provides assisted matrimony services to low income group people. It keeps the cost low by cutting all frills and delivering value to its customers. We serve customers in their preferred mode of Communication like Text messages, whatsApp and telephone Call in customer's mother tongue script.

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