Field Engineer jobs in Lucknow at Tachyon Communications Pvt Ltd

Job Description

· Field Operations-Carry out field operations (within Lucknow) in coordination with the support team and Technical Supervisor.

· Commissioning- Commission/Configure CPE devices (Modem, Routers, Switches etc.) for Internet access at the client end.

· Troubleshooting– visiting Clients premises as per complaint ticket and Diagnose/troubleshoot the issue related to internet access/Connectivity and provide a solution to it.

· Establish Connectivity– establishing connectivity between CPE and end-user devices (CPU, Laptops, Tablets, Smart/IP TV etc.)

· Reporting – to maintain reports of complaint visit, Support visit, Installation visit keeping log of it and regularly sending the reports to the management.

· Monitoring/Analyzing– Monitoring network performance and analyzing complaint/Issue trends if a certain type of complaint/Issue is arising regularly and reporting it to senior Engineers.

Skills and Qualifications

· Communication skills – should be strong communicators who are able to talk with customers and explain complex issues to people with no technical knowledge.

· Critical thinking – must use logic to solve issues and develop more efficient systems.

· Diagnostic abilities – diagnosing problems with existing equipment and finding solutions to them, so great diagnostic abilities are essential.

· Analytical thinking – the ability to analyze systems and manage technical tasks is important in this job.

· Problem-solving skills – good problem-solving and troubleshooting abilities are useful in this role

Tachyon Broadband, an internet service provider based in the city of Lucknow, provides speedy internet services to households and enterprises. Tachyon Broadband is here to provide you the competitive advantage of a young, efficient and technically equipped team. At Tachyon we promise to offer you maximum fun, maximum efficiency, maximum happiness. Tachyon’s young and efficient team works round the clock to provide you uninterrupted and consistent internet speeds ranging from 50 Mbps to 1 Gbps.