ACT FIBERNET jobs - Field network Engineer

Dear Candidate,

Greetings!

JOB TITLE: Network Engineer Deployment

Reporting to : Team Leader Service Delivery

Function Name : Deployment

Purpose Of The Role

Responsible for 100% customer Service and maintenance of network element on field in the designated area

Language preferred English and Tamil

Reporting Area Office: North Chennai (Anna Nagar, Perambur and Royapuram)

Central Chennai (T Nagar, Myalpore and Valsarvakkam)

Role Description:x

Key Responsibilities

• Assume overall responsibility for ensuring 99.99% Customer Uptime
• Ensure that the switches in the network are maintained as per norms
• Ensure support for timely connectivity for all the cross functional teams
• Maintain the network database and submit the required report to the reporting manager on regular intervals
• Attend customer complaints on field and give quality resolution within the TAT
• Provide timely resolution of technical complaints through analysis/ trouble shooting
• Monitor NMS through relevant application and take appropriate action based on the events
• Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
• 100% compliance on safety and cardinal rules
• Responsible for process adherence
• Provide structured feedback to management to provide permanent solutions to improve service level
  

Key Result Areas

This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization

Recruitment Specifications

Education

• Graduate/Diploma/ITI holder in any discipline
• Hardware Networking, MCSE and CCNA preferred
  

Work Experience

• 1 to 5 years of work experience
• Hands on experience in Trouble shooting of Networking and Hardware
  

Immediate joiner Max 15 days notice period are preferred.

Mandate

• Candidates Must have at least 1yr relevant exp in Fiber Optics / Broadband
• Must be flexible with timings and rotational weekoffs
• Candidate Must have the following documents, without which will not be considered
• 10th marksheet
• 12th marksheet or
• Diploma / ITI / Graduation marksheet
• Pan Card
• Aadhar card (Front Back)
• Driving Licence
• Last 3 months payslip / 6 Months Bank Statement
• Last company offer / Increment Letter
• Relieving Letter (Applicable only if youre relieved / Unemployed)
  

NOTE: Documents submitted should be true and factual, any fake documents/details found in the information provided will lead to termination from services with immediate effect. All the information provided by you will go through companys background verification process