At Varian, we bring together the worlds’ best talent to realize our vision of a world without fear of cancer Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions If you want to be part of this important mission, we want to hear from you
Provides administrative and clerical support to relieve department managers or staff of administrative details
Performs a variety of customer facing and clerical functions in a field office in support of service or installation activities
Duties Include
May answers common customer inquiries regarding standard Service Contracts, Scheduling, service rates, etc by phone or by composing and sending own correspondence
May create & enter new customers, install and upgrades into SAP or Workday
May process warranty contracts, completed installation documents, scan and post acceptance documents
Inputs and maintains the accuracy of customer related data in SAP or Workday
Runs operational performance reports from SAP or Workday as required for management review Processes Electronic Field Service Reports (EFSR's),submitted by Field personnel, in a timely manner insuring accuracy and timely submission
Supports the activities of assigned Field personnel per direction of Field Service Management
Receives, processes, and expedites telephoned inquiries from customers May keep abreast of new prices, products, deliveries, service rates and receives training providing sufficient product knowledge to communicate effectively with customers on most routine matters
May coordinate messages, appointments, information to callers, file maintenance, department office supplies and mail Researches, compiles and proofs word processing assignments
Operates automated office equipment Answers incoming calls and exercises judgment in their further handling
Directs customer inquiries on routine matters to appropriate personnel in the field office Types and proofreads letters, quotations, reports, etc Establishes and maintains accurate records, filing, and follow-up systems in accordance with needs of the office
Train new hires on procedures and paperwork
Schedules appointments, meetings, etc, makes travel arrangements
Performs other related duties as required
Minimum Required Skills And Knowledge
Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint
Experience with HCM (eg, Workday) or equivalent ERP product and productivity software desired
Typical Education and Experience: High School Degree or equivalent
Work Experience: 3-5 years of related experience
Fighting cancer calls for big ideas
We envision a world without fear of cancer Achieving this vision takes dedication and commitment from all of us, every single day That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees We are a mirror of our patient-base, which allows us to innovate Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer
