UST Global Singapore Pte Limited jobs - Field Office Engineers

Field Office Engineers

UST Global Singapore Pte Limited
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 4
Applications: 10
Openings: 1

Job Description

Job Description: Field Office Engineers(L2) Coordinate with Delhi based Service Desk and work based on the requirement Responsible to perform the role of Delhi Engineer and need to act as a SPOC for IT related queries and IT related support iss

Job Description

Field office Engineers(L2)
Coordinate with Delhi based Service Desk and work based on the requirement
Responsible to perform the role of Delhi Engineer and need to act as a SPOC for IT related queries and IT related support issues for the respective office
Provide the first level of support for customer and system incidents and requests using basic technical knowledge and service knowledge
Responsible for the initial ownership for the coordination; investigation and documentation of customer and system incidents
Perform initial level of diagnosis of problems and incidents and resolving them when appropriate
Interpreting problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services
Ensuring proper documentation for all problems; incidents and requests with details; allocating categorization; prioritization
Update service desk application asset and requester DB
Following up on incidents to ensure customer satisfaction and keep user informed of progress with daily update on the call notes
Monitoring issues until they are closed and close all resolved incidents; requests and other calls
Demonstrating a good understanding of the customers business needs and applying them to the management of system events & incidents
Developing and maintaining an understanding of customer Service Level Agreements

Job Particulars

Role Engineer
Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeApprenticeship
Job Id547370
Job Category Core Technical
StateWest Bengal
Country India

About Company

UST Global Singapore Pte Limited
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