Job Description: Field Office Engineers(L2) Coordinate with Delhi based Service Desk and work based on the requirement Responsible to perform the role of Delhi Engineer and need to act as a SPOC for IT related queries and IT related support iss
Field office Engineers(L2) Coordinate with Delhi based Service Desk and work based on the requirement Responsible to perform the role of Delhi Engineer and need to act as a SPOC for IT related queries and IT related support issues for the respective office Provide the first level of support for customer and system incidents and requests using basic technical knowledge and service knowledge Responsible for the initial ownership for the coordination; investigation and documentation of customer and system incidents Perform initial level of diagnosis of problems and incidents and resolving them when appropriate Interpreting problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services Ensuring proper documentation for all problems; incidents and requests with details; allocating categorization; prioritization Update service desk application asset and requester DB Following up on incidents to ensure customer satisfaction and keep user informed of progress with daily update on the call notes Monitoring issues until they are closed and close all resolved incidents; requests and other calls Demonstrating a good understanding of the customers business needs and applying them to the management of system events & incidents Developing and maintaining an understanding of customer Service Level Agreements
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UST Global Singapore Pte Limited recruiting Field Office Engineers Experienced(Fresher) candidates candidates nearby Kolkata,.UST Global Singapore Pte Limited vacancies for Field Office Engineers is recruited through Written-test, Face to Face Interview etc. UST Global Singapore Pte Limited Company recruits a lot of Experienced(Fresher) candidates candidates every year based on the skills . The candidates with BE/B.Tech, ME/M.Tech are selected to full fill the vacancies in Engineer job field. The candidates nearby Kolkata, can apply for Field Office Engineers position in UST Global Singapore Pte Limited. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the UST Global Singapore Pte Limited recruitment, candidates are mostly chosen for the department of Engineer . To learn more about the current jobs and other details, it is better to go through official site of UST Global Singapore Pte Limited and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of UST Global Singapore Pte Limited and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in UST Global Singapore Pte Limited and near your city and get a secured career.