Innovative Technologies jobs - Field Service Engineer

Job Summary

Main purpose of this job is to deliver quality after sales service to customers and increase revenue through O/w, AMC, Remote sale and maintain a good relation with dealers, distributors and customers

Responsibilities and Duties

Key Responsibilities:

·         Contact customers according to order of

·         Attend &scrutinise trouble shooting equipment and close maximum

numberof customercomplaints daily.

·         Clear customer complaints pending for more than 3 days

·         Confirm warranty of the product before servicing.

·         Give daily report before 11 AM.

·         Ensure quality service to the customer.

·         Confirm customer satisfaction.

·         Give Spare request before 12PM.

·         Collect Maximum O/w amount from the specified area.

·         Should discuss & collect details about AMC to all the warranty customers.

·         Sell maximum no. of remotes from the specified area.

·         Achieve monthly target

·         Give special attention to the IGOLD calls.

·         Give special attention to the Top 20 dealers also.

·         Collect distributors acknowledgement report monthly.

·         Send defective spare parts by 21th of every month.

·         Deposit collection amount before 25th of every month.

·         Send Defective tag, Clearance list, Job book, Bill book, AMC with defective spare.

·         Confirm the grading position monthly.

·         Give all escalated calls important priority.

·         Inform Lightning case, over voltage, Physical damage cases to the Area Service

Coordinator

·         Reporting to the Area Service coordinator

·         Any other responsibility as may be assigned from time to time by the Competent Authority

Required Experience, Skills and Qualifications

Skills:

·         Good knowledge in Servicing Electronics Home Appliances

·         LED Panel Servcing