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Entrust Datacard jobs - Field Service Technician

Field Service Technician

Entrust Datacard
location
Bangalore
experience 4 Years
salary Salary not disclosed
qualification
Certificate Course (ITI), Diploma, Other Course
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Posted: 3 Years ago
Views: 10
Applications: 1
Openings: 1

Job Description

Field Service Technician REQ #20000066


Job Responsibilities
  • Attend day to day technical calls received from customer. Calls are received over email/phone
  • Provide preventive and corrective maintenance for our CI and DI systems
  • Need to verify and approve warranty claims after checking on the entitlement
  • Ensure that support delivered to warranty products, contracted products & new products.
  • To provide direct service (troubleshooting, installation, servicing, maintenance) to direct customer
  • Technician need to support thru email/phone and by going onsite wherever required
  • Build up regional expertise in all technical aspects (Internally and Partners and Customers)
  • Enhance communication between Partners and EDC
  • As a technical Backup for channel partners in the region
  • Enforce Problem escalation process & Service Quality Audit exercise to enhance/ensure service quality.
  • Service Business development to secure Entrust Datacard products’ customer base and long term revenues stream. Contract renewals , part sales etc
  • Enhance parts and supplies sales by providing technical support and quality feedback.
  • Act as a support resource for the Technical Support Engineers in South East Asia( ASEAN and South asia)
  • Assist with the customer help support desk.
  • Involved with the Desktop and CI systems installation and support
  • Deploy and support Datacard software solutions for DI and CIS.
  • Continually liaise with all internal stakeholders on hardware /software projects.
  • Assist resellers on software installation and support as and when required.
  • Keep abreast of new Datacard hardware/Software solutions in order to provide support, installation and related services
  • Maintain a high degree of customer satisfaction
  • May need to report to a customer site every day as the need arises
  • The job requires frequent travelling .
  • The position is transferable to any city in India. It may be limited to one relocation within academic year.

Basic Qualifications
  • List Basic Qualifications (at a minimum an applicant must meet these to be considered a candidate]
  • Minimum of 4 years of experience in banking industry with
  • Diploma/Bachelor degree in Electrical/Electronics/Mechanical Engineering
  • Minimum 5 years relevant working experiences (mechanical electronics). Prior experience as a Service Engineer/Field Service Technician preferred. Exposure to hardware maintenance of electro mechanical equipment’s like ATM’s , Card personalization machine
  • Computer skills and experience preferred in the automation environment
  • Strong analytical and problem solving skills
  • Be willing to develop a high degree of product knowledge.
  • Have the ability to work both independently on own initiative and as part of a team.

Job Particulars

Role Mechanic
EducationCertificate Course (ITI), Diploma, Other Course
Who can applyExperienced (4 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id372179
Job Category Diploma
StateKarnataka
Country India

About Company

Entrust Datacard
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