Cybix Technical Services LLP jobs - Field Support Engineer
Field Support Engineer
2 to4 Years
Salary not disclosed
Diploma(Electronics & Communication,Electronics & Instrumentation), BCA, BE/B.Tech(Electronics & Communication Engineering(ECE),Electronics & Instrumentation Engineering), MCA
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Posted:
2 Years ago
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Applications:
Openings:
1
Job Description
Role Summary: The role requires attending to field calls for Installation or AMC support of servers, networking equipment, and storage devices and taking incidents through to closure. Calls will be directed to Field Engineers by the central dispatch team. Once the call is received, Field Engineer is required to own the incident, diagnose the problem, arrange for spares if required, and resolve the incident. Dealing with customer contact points and ensuring their satisfaction is a key requirement of the role.
Responsibilities:
L1 field support
Receive a call from the central dispatch team with details of the device and initial diagnosis
Contact customer, schedule visit, and ascertain requirement of spares if any
Get server logs from the customer, if possible, and analyze them for proper diagnosis
Attend to the incident and resolve it to the satisfaction of the customer
Take customer sign-off after the resolution of the incident
Normal preventive maintenance activities are also required to be carried out on visits to the customer location In case of installation: o ensure all required equipment is in place at the customer location o Visit the site, complete installation and take customer sign-off
Required Skills:
Mandatory
o Knowledge of diagnostic systems/tools for HPE, Dell, Lenovo/IBM equipment
o Server hardware problem diagnosis, replacement of parts like HDD, Power Supply, RAM, Motherboard, etc.
o Server installation, testing, cleaning, and troubleshooting
o Knowledge of RAID configurations and tools used in IBM/HP/Dell servers
o System check-up, on-site setup, tune-up, assessment, and diagnostics
o Installation, repairing, or rebuilding of Windows server/Linux operating systems
Desirable
o Configuration of Firewalls, Routers, Switches, and WLAN controllers
o Installation, troubleshooting of storage devices.
Experience: 2 – 4 years
Job Particulars
Education
Diploma(Electronics & Communication,Electronics & Instrumentation), BCA, BE/B.Tech(Electronics & Communication Engineering(ECE),Electronics & Instrumentation Engineering), MCA
Who can apply
Experienced (2 to4 Years)
Hiring Process
Face to Face Interview, Telephonic Interview
Employment Type
Full Time
Job Id
973952
Job Category
Core Technical , Diploma , BSc/BCA/BBM
Locality Address
Noida-Others
State
Uttar Pradesh
Country
India
About Company
Cybix Technical Services LLP
Our Mission
Set up by a group of IT professionals with over 100 years of industry experience between them Based in Gurgaon, Haryana Focus on IT infrastructure support products & services, Managed Services, Product Implementation, and System Integration Partnerships with product vendors, OEMs, and specialized service providers.
Our Mission
To provides high-quality IT services to end users and large OEMs and System Integrators resulting in a measurable positive business outcome for our customers.
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