Cybix Technical Services LLP jobs - Field Support Engineer

Field Support Engineer

Cybix Technical Services LLP
experience 2 to 4 Years
salary Salary not disclosed
Posted: 1 Year ago
Views: 0
Applications: 0
Openings: 1

Job Description

Role Summary: The role requires attending to field calls for Installation or AMC support of servers, networking equipment, and storage devices and taking incidents through to closure. Calls will be directed to Field Engineers by the central dispatch team. Once the call is received, Field Engineer is required to own the incident, diagnose the problem, arrange for spares if required, and resolve the incident. Dealing with customer contact points and ensuring their satisfaction is a key requirement of the role. 
Responsibilities: 
 L1 field support 
 Receive a call from the central dispatch team with details of the device and initial diagnosis 
 Contact customer, schedule visit, and ascertain requirement of spares if any 
 Get server logs from the customer, if possible, and analyze them for proper diagnosis 
 Attend to the incident and resolve it to the satisfaction of the customer
 Take customer sign-off after the resolution of the incident 
 Normal preventive maintenance activities are also required to be carried out on visits to the customer location In case of installation: o ensure all required equipment is in place at the customer location o Visit the site, complete installation and take customer sign-off 
Required Skills: 
 Mandatory 
o Knowledge of diagnostic systems/tools for HPE, Dell, Lenovo/IBM equipment 
o Server hardware problem diagnosis, replacement of parts like HDD, Power Supply, RAM, Motherboard, etc. 
o Server installation, testing, cleaning, and troubleshooting 
o Knowledge of RAID configurations and tools used in IBM/HP/Dell servers 
o System check-up, on-site setup, tune-up, assessment, and diagnostics 
o Installation, repairing, or rebuilding of Windows server/Linux operating systems 
 Desirable 
o Configuration of Firewalls, Routers, Switches, and WLAN controllers 
o Installation, troubleshooting of storage devices.
Experience: 2 – 4 years

Job Particulars

Role Engineer
Who can applyExperienced (2 to 4 Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id973952
Locality Address Noida-Others
StateUttar Pradesh
Country India

About Company

Cybix Technical Services LLP

Set up by a group of IT professionals with over 100 years of industry experience between them Based in Gurgaon, Haryana Focus on IT infrastructure support products & services, Managed Services, Product Implementation, and System Integration Partnerships with product vendors, OEMs, and specialized service providers.

Our Mission
To provides high-quality IT services to end users and large OEMs and System Integrators resulting in a measurable positive business outcome for our customers.
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