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Optimus Global Services Ltd jobs - Field Tech Support Associate

Field Tech Support Associate

Optimus Global Services Ltd
location
Pune
experience 3 to 4 Years
salary Salary not disclosed
qualification
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
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Posted: 3 Years ago
Views: 0
Applications: 2
Openings: 1

Job Description

We are currently seeking a Field Tech Support Associate to join our team in Pune Maharashtra  INMH India IN Escalation point for difficult or high impacting IT incidents for particular hardware software or platform
 Assists and provides guidance to less experienced team members 
Simulates or recreates user problems to resolve operating difficulties 
Interacts with network services software systems engineering and or applications development to restore service and or identify and correct core problems 
Recommends systems modifications to reduce user problems Strong ability to develop business relationships and communicate effectively with the user community Strong troubleshooting skills 
Excellent understanding of the fundamentals of network server and desktop administration installations upgrades techniques tools and equipment Applies excellent understanding of customer service techniques as required to address problems with PC based tools and products 
Typically requires 3-5 years relevant experience Undergraduate degree or equivalent combination of education and work experience 

Job Particulars

Role BPO / Customer care
EducationCertificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can applyExperienced (3 to 4 Years)
Hiring Process Face to Face Interview
Employment TypeApprenticeship
Job Id522547
Job Category Diploma , Tech Support
StateMaharashtra
Country India

About Company

Optimus Global Services Ltd
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