Responsibilities:
The individual at work greets and seats the guests; takes down their orders; serves them with tableware, food, beverages, and accompaniments; finally clears the used dishes and settles the customer's accounts as per the company's policy.
People Management
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
Establish and maintain seamless co-ordination & co-operation with all departments to ensure maximum cooperation, productivity, morale and guest service.
Financial Management
Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
Ensure to be familiar with all dishes on the menu.
Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
In the absence of the Food & Beverage