General Summary: The Fragrance Counter Manager is responsible for supervising the complete operations of the fragrance line to ensure a high level of productivity and customer satisfaction through extensive product knowledge and outstanding customer service.
Principle Duties and Responsibilities:
Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area
Recruit, train, coach, motivate, and develop new and incumbent associates on company policies and procedures, product knowledge, and personal and department productivity goals
Review and analyse business performance of daily, weekly, monthly, seasonal, and annual sales results
Handle stock, petty expenses and sales cash at the store with complete responsibility
Communicate company goal specifics and expectations
Monitor associate productivity levels and provide coaching and feedback
Ensure timely processing of new receipts, damages, testers, or Fragrance Oil wastages and return to vendors (RTVs)Develop and implement business driving calendar / events to achieve department goals
Supervise proper presentation, organization, storing, and replenishment of stock
Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals
Alert company of needs and concerns of the business and staff
Communicate regularly with relevant department heads , vendors, regarding stock needs, customer preferences, and special events
Participate in physical inventory process
Maintain good housekeeping standards with clean display counter
Ensure work area is free from hazards and work in a safe manner
Be in compliance with all hygiene standards
Perform other duties as needed
Job Specifications:
Education/Experience: Graduate or equivalent. A minimum of one year of previous selling experience is required, preferably in fragrances / luxury vertical. Previous supervisory is also preferred.
Language Skills: Ability to read, write, and interpret general business periodicals. Ability to effectively communicate with and present information to customers, vendors, buyers, peers, and all levels of management.
Mathematical Skills: Basic math functions such as addition, subtraction, multiplication, and division. Able touse a calculator/computer/billing software. Must be able to calculate percentages and ratios.
Reasoning Ability: Must be able to anticipate and solve problems.
Physical Demands: This position requires constant moving, talking, hearing, reaching, and standing.
Other skills: A self-driven individual focused on sales, Superior organizational and time management skills. Must be able to multi-task in a fast-paced environment. Must be able to build relationships and influence others. Must possess a thirst for knowledge. Must be able to lead by example.
Working Conditions: Work generally occurs in a retail store environment with moderate temperature and noise level. You have to clock 9 hrs per day as per the duty roster, with week off of a day per week… only on either Tuesday or Thursday.
Job Type: Full-time
Salary: ₹15,000.00 - ₹20,000.00 per month based on their experiences and skillsets
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