ExcelR Solutions jobs - Franchise Relations and Support Coordinator

Franchise Relations And Support Coordinator

ExcelR Solutions
experience Fresher
salary 10,000 - 12,000 Per Month
qualification
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Posted: 5 Years ago
Views: 4
Applications: 0
Openings: 1

Job Description

As a Franchise Relations and Support Coordinator you will have the opportunity to learn about small business operations based on the responsibilities

Roles & Responsibilities:

  • Provide support services to an assigned geographical territory of franchise offices.
  • Assist franchises with multiple UPS-related processes.
  • Maintain and administer various UPS Processes, including Daily Stops, Address/Name Change and others as requested by management.
  • Maintain UPS FAQ’s document on SupportNet.
  • Support all Freight products and processes
  • Educate and support franchises with any channel conflict, both with UPS directly and with other resellers.
  • Support franchises in relation to the Shared Account Policy.
  • Support franchises with Unishippers technology tools, including UONE, Express Manager and Freight Manager.
  • Receive incoming telephone calls from customers, franchisees, administrative staff and carriers.

Qualifications and Skills

  • Communicate with franchise owners, customers, carriers and support staff
  • Handle conflicts that arise and resolve them in timely and helpful manner,
  • Process development experience,
  • Prioritize, handle multiple tasks and stay organized,
  • Computer proficiency with MS Office at an intermediate level in MS Outlook, Excel and Word.
  • Experience working with a franchise organization helpful.
  • Associates degree, preferred.

Job Particulars

Role Others
EducationAny Graduate
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id105512
StateTelangana
Country India

About Company

ExcelR is a leading training provider with a global presence in USA, UK, South Africa, Malaysia and India specialized in trending technologies like Digital Marketing, Data Science, Internet of things (IOT),Deep Learning, Tableau, Lean Six Sigma, Project Management etc. ExcelR has 15 branches in India and close to 5000 participants will be trained through ExcelR every year.
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