Black And White Business Solutions jobs - Fresher / PUC or Graduate / International Customer Support / Sal 25k

Hi dear applicant,

Greetings from black and white business solutions
We are hiring PUC or Graduate Freshers for International BPO's, Voice / Semi Voice & Non-voice Chat Support in leading companies in Bangalore.

Contact HR Priya @ 9900037877

Age limit: 19 - 30 years

Location: Bangalore

Salary : Fresher - 25K / Experience : 35K + Incentives

Skills: Excellent communication skills in English (verbal and written)

Eligibility: Must have cleared 12th + (Freshers or Minimum 1 year of experience required) Graduate (Freshers are most welcome)

Must be comfortable with rotational shifts, including night shifts.
Responsibilities :

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

• Proven customer support experience or experience as a client service representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

To fix a slot of Interview: Call HR Priya @ 9900037877

Can refer the same to your friends & colleagues.

Thanks & Regards

HR Priya 

HR Analyst

Black and White business solution

Required Candidate profile