Securium Solutions Pvt. Ltd. jobs - Front Desk cum Counsellor

Front Desk Management:

• Greet and welcome visitors as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen, and forward incoming phone calls.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures).

Counselling:

• Provide counselling to potential clients/students regarding the company’s services and courses.
• Assist clients/students in understanding their needs and provide guidance on suitable courses and services offered by the company.
• Maintain up-to-date knowledge about the company’s offerings to provide accurate information.

Administrative Support:

• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
• Manage and maintain front office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Receive, sort, and distribute daily mail/deliveries.

Customer Service:

• Provide basic and accurate information in-person and via phone/email.
• Handle customer queries and resolve issues in a timely and professional manner.
• Maintain a positive and professional attitude towards customers and colleagues.

• Communication Skills: Excellent verbal and written communication skills are essential.
• Customer Service: Strong ability to respond to customer inquiries and concerns effectively.
• Technical Proficiency: Basic computer literacy including MS Office (Word, Excel, Outlook).
• Interpersonal Skills: Ability to work well with others, including colleagues and clients.
• Organizational Skills: Strong multitasking and time-management skills, with the ability to prioritize tasks.
• Professional Appearance: Maintain a professional appearance and demeanor.

• Minimum of a high school diploma; additional qualifications will be a plus.