Maram Technologies Pvt Ltd jobs - Front Desk Reception

Responsibilities

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
• Schedule client meetings and appointments.
• Handle queries and address complaints.
• Attend phone calls and redirect them to the appropriate line.
• Take messages and pass them on to the receiver.
• Receive packages, deliveries, and letters.
• Regularly check and sort emails.
• Maintain a filing system of all required documents.
• Maintain a visitors log book.
• Handle many inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• Ensure you follow the customer service script provided by the company for uniformity.
• Maintain good customer relations.
• Maintain records of the conversations with the customer and analyze the data.
• Write and submit timely reports on performance, targets, and customer queries.

Requirements 

• Any bachelors degree.
• Freshers can also apply
• Basic computer knowledge (MS Office)
• Excellent communication, written and people skills.
• Good multitasking, time management and Customer oriented and professional attitude.