Sea Hawk Tours & Travels jobs - Front Office Assistant

Urgent Requirement for Front Office Assistant Staff (Only Female candidates) for HOTEL CRYSTAL PALACE, MUSSOORIE.

POSITION TITLE: Front Office Assistant 

REPORTS TO: Manager-Operations

POSITION SUMMARY: Front desk assistants, also known as receptionists, are usually the first point of contact for anyone calling or visiting a business. They're typically responsible for answering the phone, directing calls and greeting guests and may perform some administrative work, such as maintaining files or spreadsheet.

Represents the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.

Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

FRONT OFFICE ASSISTANT DUTIES AND RESPONSIBILITIES:

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
• File room keys ( only for manual room key hotels)
• Knows how to use front office equipment.
• Process guest check-outs.:

PREREQUISITES:

Education: High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.

EDUCATION:

Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge, MS office. Experience in Property Management Software's, Revenue Management Systems desired.

Experience: Previous hotel-related experience desired.

Salary:- Depending on experience & merit. 7.5K-10K. Freshers are also welcome.

N.B:- ONLY FEMALE CANDIDATES ARE PREFERRED.

Contact: - Mr. Debashish Sinha.

Assistant Manager-Admin

Hotel Crystal Palace, Mussoorie.

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