Front Office Assistant (Female staff) urgently required for Sea Hawk Resort, Bhimtal
PRIMARY TASK:-
Responsible for handling the front office of the resort.
· Perform all check-in and check-out tasks in the software
· Manage online and phone reservations.
· Register guests collecting necessary information (like contact details and exact dates of their stay)
· Welcome guests upon their arrival and assign rooms
· Provide the facilities we are providing in the resort.
· Respond to clients’ complaints in a timely and professional manner
· Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
· Upsell additional facilities and services, when appropriate.
· Maintain updated records of bookings and payments.
REQUIREMENTS:-
Fresher/Experience as a Receptionist, Front Office Representative or similar role.
· Soft-spoken.
· Proficiency in Microsoft Office.
· Hands-on experience with office equipment (e.g. fax machines and printers)
· Professional attitude and appearance.
· Solid written and verbal communication skills
· Ability to be resourceful and proactive when issues arise
· Multitasking and time-management skills, with the ability to prioritize tasks
· Customer service attitude.
Handling phone calls.
Sending Emails.
· Education: Graduate with relevant experience for the position.
Salary-7,500-11,000 (As per experience)
Duty Timings:- 8.A.M -5 P.M
Food and Accommodation to be provided by the Resort.
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