ClayWorks Spaces Technologies Pvt. Ltd. jobs - Front Office Associate

ClayWorks is seeking a Front Office Associate for it who will be an accomplished people manager and community enabler. They will play an important role in developing and maintaining solid relationships with clients, their retention and service delivery quality management. They should possess excellent interpersonal communication skills and be comfortable interacting with clients. 

ROLES & RESPONSIBILITIES

• Will act as a community builder of all the workspaces of ClayWorks
• Manage and supervisor front desk for the Centre
• Manage ClayWorks facility and oversee community dynamics
• To ensure client contractual deliverable such as Customer Satisfaction, Average response time, internal quality, are complied with. Value addition to the clients.
• To anchor the client relationship initiative in the facility by means of regular client feedback meetings and to record and analyze the outcome of the meetings in getting Team QA to handle client concerns and suggestions in a constructive manner.
• Involve in programs of PRM, Feedback meetings and involve in achieving a high degree of consistency in Quality Assurance to the patrons.
• Proactively cross-sell other ClayWorks products and solutions.
• Monitor market and competitor activities and provide relevant reports and information (MIS) to the management.
• Play an active role in all Sales / Operational strategies that are decided by management.
• Control costs and be actively involved in facility upkeep and maintenance with appointed vendors and staff.
• Centre Operations Duties will involve front office management, supervising Housekeeping and Pantry staff. Maintain stocks and indent for Housekeeping and Pantry consumables. Provide stock reports to management on a regular basis.
• Coordinate finance and sales on invoicing, collections, receivables, MIS on center profitability, occupancy status, exit notices, etc. Administrative tasks of compiling vendor invoices, payables – ensure fixed and variables are met without slip-ups
• Follow SOP for operational consistency. Regularly review checklists for various tasks, review housekeeping and pantry performance
• To implement stringent quality checks and assessments in order to maintain customer satisfaction as well as meet client's deliverables
• Plan and execute client engagement events and work on inviting third party organizers to hold events at our locations

QUALIFICATION & EXPERIENCE

Graduate or Postgraduate with 0-3 years of experience in Operations and Community Management at a Co-working space or Hotel or equivalent/ Front Office experience in a Co-working Space or a Hotel

Location: Bangalore, India

Work mode: On-site/Work from office

Job-type: Full-time

Industry: Commercial Real Estate