Job description

Position Title: Front office Executive
Reports To: Front office Manager / Site Manager / Unit Manager
Job Location: Ahmedabad (Shantigram, Makarba) & Gandhinagar (Gift City)

Role Description:
Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo

Key Responsibilities

· Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.

· Collect all closed work orders to close the calls.

· Produce reports based on the data collected, through produced work orders, for Sodexho and the Client

· Receive and answer all incoming calls/mails/papers reporting complaints or work requests

· Log in the call through the software, which in term generates work orders

· Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes

· Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations

· Maintain the confidentiality and security of all data and information relating to the facility

· Maintain professional appearance at all times

Qualification :

· HSC/equivalent or Diploma holder or Graduate

· Minimum 2 years experience in any facility management company or in a hospitality industry

· Excellent knowledge of Word and Excel

· Excellent customer service skills

· Excellent communication skills

· Ability to deal with various types of people

· Effective time management skills

· Ability to work under pressure