Registration, Handling Patient's query, Billing, Coordination, Feedback collection, Booking Appointment, Insurance Coordination, Diagnostic Billing, Cash Management, Test Reports, Floor Management, Patient Handholding, Customer Centric Orientation.

Responsibilities:

Responsible for attending all the incoming calls, responding to them and transferring the call to the appropriate department if needed.

Responsible for greeting the visitors at the office & welcome all visitors with smile and proper greetings and guide them properly as per their requirements.

Responsible for maintenance of important documents, files and records in an organized manner.

Responsible for keeping all the stationary items in the organization up to date and order for fresh stock.

To co-ordinate with all the internal as well as external customers regarding their telephone messages and any other issues &responsible for attending a visitor or customer present at office.

Responsible for providing information about the services of the organization.

Actively builds awareness of the Brand amongst clients

Provides and ensures high-quality customer service. Receives and resolves client feedbacks complaints in a manner consistent with company policy. Makes management aware of any complaints.

Responsible for adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation.