Front desk coordinators work in the office of service-based establishments as the general point of contact for all of a client’s pre- and post-service needs. They are responsible for scheduling client appointments, greeting clients when they arrive, and helping clients fill out paperwork. It takes strong communication skills to do this job well. This is a good position for someone with strong clerical skills and a desire to work in an office environment with a 9-to-5 schedule.
Responsibilities and Duties
To accomplish their goal of ensuring clients or patients have a smooth and positive experience, front desk coordinators take on a variety of tasks. From our analysis of job postings, here are some of the core responsibilities to expect in this position:
Front desk coordinators are the face of an office. They are the first person a client sees. It is important for them to have a positive and upbeat demeanor when dealing with new and returning clients alike. This first impression goes a long way toward client retention.
- Schedule Client Appointments
Front desk coordinators schedule client appointments. This involves answering calls and emails from clients regarding appointments.
- Check Visitor Credentials
At some jobs, such as government facilities, front desk coordinators check the credentials of all visitors as part of their employer’s security protocol.
- Facilitate Payments for Services
Front desk coordinators are the point of contact for clients to pay for the service being received. In healthcare facilities, this includes taking patient insurance information and making sure all insurance information is current.
- Enter Data of New Clients and Update Data of Existing Clients
Front desk coordinators enter new client data, update the data of existing clients and file the corresponding paperwork.
- Maintain Office Harmony by Resolving Client Issues
Unfortunately, not all clients will be happy with the service they received. The front desk coordinator, as the point of contact, fields complaints. In a professional manner, they try to calm the client down providing efficient assistance.
Qualifications and Skills
- Graduate degree - minimum
- strong communication skills
- interpersonal skills
- coordination skills