SGT University jobs - Front Office Executive

1. Front Desk Operations:

• Greet visitors, students, staff, and faculty in a cordial, courteous and professional manner.

• Answer and forward phone calls, taking messages when necessary.

• Manage the reception area, ensuring it is clean, organized, and welcoming.

• Provide accurate information about university programs, services, and procedures.

• Handle inquiries from students, parents, and visitors.

• Maintain an up-to-date directory of university officials and departments.

• Notify university staff and faculty of visitor arrivals.

• Provide directions and campus information to visitors as needed.

• Coordinate with the concerned department for technical issues.

2. Administrative Support:

• Assist with administrative tasks such as filing, data entry, and office supplies management.

• Sort and distribute incoming mail, packages, and deliveries to appropriate recipients.

• Assist in the coordination of university events and meetings.

• Maintain an event calendar, ensuring timely communication of upcoming events.

• Address and resolve complaints or refer them to the appropriate department.

• Any other work as assigned from time to time.

3. Emergency Response:

• Act as a point of contact during emergencies, following established protocols.

• Communicate emergency information to relevant university officials.

4. Confidentiality:

• Handle sensitive information with discretion and maintain confidentiality at all times.

• Ensure compliance with university policies regarding data protection and privacy.

5. Professional Development:

• Participate in training sessions and professional development opportunities.

• Stay updated on university policies, procedures, and new initiatives.

• Continuously improve the quality of service provided at the reception.

• Seek feedback to improve performance and enhance service quality.

• Maintain a calm and professional demeanor, be appropriately dressed, being the face of organization to the Visitor.