* Make travel arrangements and schedule meetings based on all partners' itineraries.
* Deal with bookings by phone, e-mail, letter, fax or face-to-face.
* Complete procedures when Guests arrive and leave.
* Prepare bills and take payments.
* Take and pass on messages to Guests.
* Deal with special requests from Guests.
* Answer questions about what the hotel offers and the surrounding area.
* Deal with complaints or problems.
* Answer telephone calls and take messages or forward calls.
* Schedule and confirm appointments and maintain event calendars.
* Check visitors in and direct or escort them to specific destinations.
* Inform other employees of visitors' arrivals or cancellations.
* Enter customer data and send correspondence.
* Copy, file and maintain paper or electronic documents and records.
* Handle incoming and outgoing mail.