· greeting clients and setting a positive office atmosphere
· answering the phone, taking messages and redirecting calls to respective offices
· organising and maintaining files and records and updating them when necessary
· creating and maintaining updated documents and spreadsheets
· overseeing the sorting and distribution of incoming mails
· preparing outgoing mail items such as envelopes or packages
· operating office equipment such as photocopier and printers
· bookkeeping and issuing invoices
· recording meeting minutes and dictations
· performing an inventory of office supplies and order of need
· Provides and ensures high-quality customer service. Receives and resolves client feedbacks complaints in a manner consistent with company policy. Makes management aware of any complaints.
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