Indie Stays LLP jobs - Front Office Executive

Responsibilities

·         Perform all check-in and check-out tasks

·         Manage online and phone reservations

·         Inform customers about payment methods and verify their credit card data

·         Register guests collecting necessary information (like contact details and exact dates of their stay)

·         Welcome guests upon their arrival and assign rooms

·         Provide information about our hotel, available rooms, rates and amenities

·         Respond to clients’ complaints in a timely and professional manner

·         Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

·         Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

·         Upsell additional facilities and services, when appropriate

·         Maintain updated records of bookings and payments

Requirements and skills

·         Work experience as a Hotel Front Desk Agent, Receptionist or similar role

·         Experience with hotel reservations software, like IDS and Cloudbeds.

·         Understanding of OTA / how travel planning websites operate, like Booking dot com or TripAdvisor

·         Maintaining positive attitude towards our Customer.

·         Excellent communication and organizational skills

·         Degree or Diploma in hotel management is a plus