MicroWorld Software Services Pvt Ltd jobs - Front Office Executive

Front Office Executive

Experience: Fresher
Location: Andheri East, Mumbai

Responsibilities:

· Provide first level contact and convey resolutions to customer issues

· Properly escalate unresolved queries to the next level of support

· Track, route and redirect problems to correct resources

· Update customer data and produce activity reports

· Walk customers through problem solving process

· Follow up with customers, provide feedback and see problems through to resolution

· Utilize excellent customer service skills and exceed customers’ expectations

· Ensure proper recording, documentation and closure

· Recommended procedure modifications or improvements

· Preserve and grow your knowledge of procedures, products and services

Requirements and skills:

· Graduation is Must

· Proficiency in English and Hindi

· Strong client-facing and communication skills

· Multi-tasking skills

· Customer service orientation

Job Types: Full-time, Regular / Permanent, Fresher