Receptionists perform basic "gate keeping" and administration duties, often while sitting in the primary entryway of an office or facility. Typical job duties include: Answering the phone: While many companies have voicemail systems, some callers still prefer to connect with a human being. In some cases, a caller may not know who they should be speaking to within an organization, particularly if their contact is no longer with the business. A receptionist serves as a point person for directing these calls. Appointment setting: The FOE may schedule and set appointments for executives and high-level managers.