• Responsible for handling of incoming and outgoing calls including distribution. Making sure to demonstrate professional and polite responses in telephone responses.
• Great all Guests at all the time in a friendly and helpful manner, and attempt to learn and use Guest’s names at every opportunity.
• Responsible for maintaining the telephone registers including call tracking.
• Preparation of database of Client contacts and updating.
• Responsible for maintenance and upkeep of front office.
• Provide assistance in general administrative activities.
• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Develop the necessary policies and procedures required for all functions within the scope of Reception.
• Co-ordinate with Facility team for event management
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