• Responsible for handling of incoming and outgoing calls including distribution Making sure to demonstrate professional and polite responses in telephone responses
• Great all Guests at all the time in a friendly and helpful manner, and attempt to learn and use Guest’s names at every opportunity
• Responsible for maintaining the telephone registers including call tracking
• Preparation of database of Client contacts and updating
• Responsible for maintenance and upkeep of front office
• Provide assistance in general administrative activities
• Participate in Emergency Evacuation procedures including crisis management and business continuity
• Develop the necessary policies and procedures required for all functions within the scope of Reception
• Co-ordinate with Facility team for event management
