Reviewing customer requests for order changes or cancellations, then updating inventory levels based on customer demand
Tracking performance metrics such as order cycle times, error rates, and customer satisfaction rates to identify areas for improvement
Providing customer service support to other departments within the company such as marketing or human resources, to help ensure smooth operations.
Coordinating with vendors to place orders for products or materials needed by the company
Ensuring that all customer orders are shipped on time according to company policies and procedures
Negotiating with vendors to obtain favorable pricing on products or services
Ensuring that customer orders are accurately fulfilled by processing orders through computer systems, communicating with warehouse staff, or arranging for shipping services if necessary
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