GCP Cloud Engineer - IV jobs in Gurgaon at Rackspace Technology

Job Posting Title :Lead Cloud Engineer (GCP or AWS)

Job Description Summary
Rackspace Lead Cloud Engineers support external Rackspace customers, remotely and occasionally on-site, on multiple public cloud platforms. Our Lead Cloud Engineers work with customers and internal teams to manage the onboarding of customer environments as the subject-matter-expert representing Rackspace in public cloud technologies.

Our Lead Cloud engineers are the first point of escalation contact for handling customer incidents, providing guidance and recommendations to increase efficiency and high availability to reduce customer downtime.

We develop tooling and processes to drive and improve our customer experience, create playbooks, and provide mentoring on customer related issues to lower level Cloud Engineers and support.

Primary Responsibility

Rackspace Lead Cloud Engineers support external Rackspace customers, remotely and occasionally on-site, on multiple public cloud platforms. Our Lead Cloud Engineers work with customers and internal teams to manage the onboarding of customer environments as the subject-matter-expert representing Rackspace in public cloud technologies.

Our Lead Cloud engineers are the first point of escalation contact for handling customer incidents, providing guidance and recommendations to increase efficiency and high availability, to reduce customer downtime.

We develop tooling and processes to drive and improve our customer experience, create playbooks, and provide mentoring on customer related issues to lower level Cloud Engineers and support.

Knowledge/Skills/Ability

Experience automating and orchestrating workloads across multiple public cloud providers. Automation experience with at least one configuration management system such as Chef (directly or via AWS OpsWorks),Puppet, Ansible, AWS Cloud Formation, Azure ARM, Salt, or other such tools.

Experience working at least one of the following languages: Node.js , Python, PHP, Ruby, and Java. Proficient with git and git workflows. Proficient in leveraging CI and CD tools to automate testing and deployment. Experience working in an Agile, fast paced, DevOps environment. Knowledge (preferably experience) in building distributed, highly available applications. Strong Linux skills, while being comfortable working in both RHEL and Debian based environments. Experience in the configuration, management, and troubleshooting of common web servers, database, caching, and database services. Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences.

Job Complexity

Provide Fanatical customer support from onboarding through growth at Rackspace. Must be able to help translate customer business requirements into technical requirements and manage the execution of tasks assigned. In addition to providing assigned customer(s) cloud platform support, will be responsible for helping build tools and processes necessary for excellent customer outcomes. Automate infrastructure and develop tools and processes to improve the customer experience and reduce support toil. Develop full stack solutions, from whiteboard to green SLA’s. Own issues end-to-end working collaboratively with your team and peers. Work with customers and other teams to troubleshoot customer environments to increase end user satisfaction. Deep dive into complex performance issues to increase efficiency and reduce customer incidents. Mentor others on the team on complex issues and handles the highest level of escalations and customer grievances. Provides mentoring/training and is focused on the evolution of the Managed Public Cloud business.

Tasks Include But Not Limited To

Customized configuration of monitoring services
OS Optimization
Configure customized patch management strategy
Configuration/Integration of Custom anti-malware service
Creation of complex alert response runbooks by environment/application
Named Lead Cloud Engineer to serve as escalation point for complex/severe incidents
Proactive problem management of recurring incidents
Technical Project Ownership for New and Established Workloads
Participate in Customer Change Advisory Boards
Participate in Customer Stand-Ups
Email, Chat and Direct Phone Access with customer
Innovation Technology Plan developed relevant to customer environment
Ongoing maintenance of deployment templates for environments to account for changes (IAC)
Deployment of Cloud environments using custom OS configurations
Ongoing maintenance of GitHub/VSTS (or other code repo) to leverage cloud deployment templates for customer CI/CD pipeline
Creation/Maintenance of basic post-deployment infrastructure configuration management scripts
Periodic Strategic Technical Review
Review recommendations around Security, Availability, Performance, and from AWS or Azure
Implement cost saving recommendations by terminating idle or unused resources, right-sizing resources, updating previous generation resources, etc.
Work with assigned Solutions Architect resource(s) to manage deployments plans for new workloads and services

SUPERVISION: Operates under minimal supervision. Expected to mentor less experienced Cloud Engineers.

EXPERIENCE/EDUCATION: Bachelor’s degree in Computer Science, MIS or related technical field required and 7 - 8 years of experience.

AWS GCP or Azure Certified Certifications: Solutions Architect, DevOps Engineer, MCSE/MCSD (required or exam scheduled before hire date).

Nice to haves: Proficiency with Python, PHP, or Ruby. Experience working in a containerized environment (Docker/LXC). Relevant technical certifications around Red Hat, MySQL, etc.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.