Peak-The Adventure Arena jobs - General Manager

Responsibilities

• Consistently demonstrate our core values (FUN FITNESS FAMILY TOGETHER for Team Members and guests. Motivate the team and drive the culture within the park.
• Function as the Manager on Duty (MOD),and confidently function in and train all Team Member roles and responsibilities.
• Adopt and maintain park standards, policies and procedures at all times; including but not limited to waiver policy, ASTM standards, court rules, guest service, food safety, etc.
• Provide the team with a welcoming and mutually supportive work environment
• Resolve guest service issues with discretion and professionalism
• Ensure Team Members are knowledgeable about all products, programs and promotions offered
• Oversee team hiring, training, HR documentation, and evaluations
• Manage payroll percentages and budget and support Operations Manager(s) in scheduling and payroll processing responsibilities.
• Prepare and manage to a budget
• Establish a master calendar that includes all marketing events, promotions, special events, etc.
• Maintain, plan and execute on approved in-park programming
• Schedule, evaluate and coach park management team
• Prepare weekly deposits, manage pick-up or drop-off process, conduct weekly audit of the safe and maintain petty cash funds
• Evaluate and implement operational best practices
• Schedule regular meetings with the management team and Team Members to provide updates, conduct training, request feedback and share new information
• Review closing reports ensuring compliance
• Coordinate with the Directors in the rollout of approved training, promotions, programming
• Monitor and update all facility signage, registration forms, and flyers
• Coordinate with the corporate office to add coupons, discounts, inventory items, or other items to the system as needed
• Provide staff with a welcoming and mutually supportive work environment
• Understand competitive landscape, pricing, and offerings
• Should properly overview the cash flow, accounts & profitability
• Regularly motivate the marketing team for new innovative ideas to make Regular & Repeat customers. Design an aggressive marketing strategy for PARK branding.
• Other duties as assigned By Directors

Qualifications

• Education: master’s degree or commensurate experience
• Previous experience as a General manager in a guest-facing environment
• Proven ability to prepare and manage a budget
• Proven ability to motivate a team and drive culture to create results
• Previous sales and marketing experience, familiarity with leagues and tournaments is a plus
• Previous accounting & finance experience is required
• Ability to solve problems under pressure while maintaining a fun, friendly environment
• Previous management experience with new-to-the-workforce, part-time staff
• Ability to work nights and weekends
• MBA preferred

Behaviours

Preferred

• Loyal: Shows firm and constant support to a cause
• Enthusiastic: Shows intense and eager enjoyment and interest
• Leader: Inspires teammates to follow them
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Financial: Inspired to perform well by monetary reimbursement