Alphaserve Technologies jobs - Global Network Services Support Engineer

Global Network Services Engineer 

Job Description

Alphaserve Technologies® is a global provider of digital IT services to firms in the financial, professional services, healthcare, and media verticals. In July 2020, the company was acquired by Eze Castle Integration with the goal of delivering to clients unmatched access to innovative technology solutions that drive business transformation. Eze Castle Integration + Alphaserve now deliver solutions to 800 forward-thinking organizations around the world, allowing them to reach new performance levels through innovative technology and business transformations.

The Global Network Services Engineer will be part of the Managed Services team that provides 24x7 monitoring, operations and support services. The successful candidate should be a self-starter, who will proactively find and address issues and will become a leader within the Service Desk. The individual must be comfortable working in a very fast paced, busy environment in the rapidly growing monitoring & managed services industry.

Job Responsibilities

• Troubleshooting of complex LAN/WAN issues including switching, routing VLAN, trunking
• Firewall configuration and troubleshooting
• Troubleshooting of SD-WAN issues
• Open cases with 3rd party vendors (ISP, Cisco TAC, Palo Alto)
• Resolve escalated issues from other shift engineers
• Ticket follow up
• Network monitoring and utilization reporting
• Create tickets using ticketing procedures and follow escalation procedures
• Handle direct customer calls and raise tickets
• Incident validation - Alarm verification (i.e. log into devices once an alarm is received to ensure it’s not a false positive)
• Collect vital stats on each device (differs by device) and provide reporting
• Diagnose issues on routers/switches/gateways/firewalls etc.
• Perform Logical Moves, Adds and Changes
• Coordinate with ISPs and vendors on bandwidth and hardware issues
• Perform upgrades and maintenance of network devices 
  
  

Job Requirements

• Minimum 3 years of IT experience
• Bachelor’s Degree Desired
• CCNA required, CCNP/CCIE preferred
• Strong analytical, problem-solving and troubleshooting skills

• Excellent communication skills with the ability to speak on varying technical levels

• Advanced experience with WAN technologies (SD WAN, Internet, MPLS, private lines, etc)
• Advanced TCP/IP knowledge; routing, switching, wireless, WAN Optimization, MPLS, NAT, etc
• Advanced knowledge of dynamic routing protocols (BGP, OSPF, EIGRP)
• Strong technical troubleshooting abilities & experience
• Teamwork ability
• Advanced experience with Cisco ASR routers, Nexus switches and Catalyst switches
• Experience with Palo Alto Networks, Juniper Networks, Cisco Systems, Fortinet, Riverbed
• Experience with cloud technologies (Azure, AWS,etc)
• Knowledge of Internet security / DMZ network architecture
• Experience with Site-to-Site and software VPNs
• Strong interpersonal skills 
  

Subject to review for purposes for ADAAA