Empirical F&M Academy jobs - Global Service Desk
Global Service Desk
1 to4 Years
30,000 - 46,000 Per Month
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Your Profile matches the job
Your Profile matches the job
Posted:
1 Year ago
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Applications:
Openings:
1
Job Description
Job Description for the position for Global Service Desk.
Job Location: Navi Mumbai.
The CTC Range for the Role is 4.5 - 5.5 LPA and would require working only in Night Shifts as this is Support for US Employees.
Requirements:
Excellent Spoken English
Logging call received by Business Users from Email/Phone/Web
Hardware fault diagnosis & isolation on desktops / laptops.
OS Support on Windows 7, Windows 10 & other System Software support.
Software Support on MS Office, O365, Office Automation, Anti-virus software & E-Mail Client(Outlook).
Providing Remote Support to the calls logged
Configure / troubleshoot Network connectivity of desktops / laptops
Troubleshooting issues related to Internet, Intranet.
Laptop/Desktop Encryption Support.
Configuring the printers & resolving print related issues of the users.
Support for VPN connectivity support.
Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting.
Co-ordinate and escalation with other support groups.
Job Type - Work from office
EXPERIENCED Candidate can only apply
EXPERIENCED Candidate can only apply
Job Particulars
Who can apply
Experienced (1 to4 Years)
Hiring Process
Face to Face Interview, Telephonic Interview
Employment Type
Full Time
Job Id
1116995
Job Category
BSc/BCA/BBM , 1 to 3 Yr Exp , Tech Support
Locality Address
Bhandup , Matheran , Mulund East , Thane, Vashi
State
Maharashtra
Country
India
About Company
Empirical F&M Academy
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